ebani4web | Ebani Tech
Disruptive Technologies: Catching the Wave

Disruptive Technologies: Catching the Wave

How companies can prepare for tomorrow’s customers without losing their focus on today’s. Summary: One of the most consistent patterns in business is the failure of leading companies to stay at the top of their industries when technologies or markets change. Why is it...
High-Tech Touchpoints Are Changing Customer Experience

High-Tech Touchpoints Are Changing Customer Experience

Summary: We see three opportunities for business leaders who want to enhance their companies’ CX and drive greater satisfaction. First, focus on frictionless commerce. Second, consider augmented experiences. Finally, emphasize intuitive interactions. Apple launched...